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How Do I Upload Recording to Ivr in Asterisk

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What is the System Recordings Module used for?

The Organisation Recordings Module is used to record messages that can then be played back to callers in other modules.  It can also be used to make pre-installed Asterisk recordings available for use those modules.

For example, y'all might create a recording called "Principal Carte du jour" and then select that recording to be played in the IVR Module before a caller is asked to make a selection.  Or you might record a recording chosen "Holiday Bulletin" and so take that message selected in an Announcement.  You would then route incoming calls to the Announcement or IVR using the Inbound Routes Module.

The System Recordings Module allows you to create a recording and name that recording so that it can be selected every bit the recording to be played in any module that supports the playing of recordings.  Among others, the IVR Module, Announcements Module, Follow Me Module, Queues Module, and Ring Groups Module contain options to select a recording.

How Do I Get to the System Recordings Module?

To admission the System Recordings Module in FreePBX two.ten and afterwards, access the graphical user interface using a web browser.  Click on the "Admin" pull downwards menu at the top and and then select "System Recordings".

To admission the Arrangement Recordings Module in FreePBX 2.9 and earlier, access the graphical user interface using a web browser.  Click on the "**" choice on the left, and and so click on "**."

**INSERT SCREENSHOT SHOWING 2.10 System Recordings PULLDOWN**

How Do I Create a New System Recording?

To create a new Organization Recording, click on the "Add Recording" link at the peak, right hand side of the screen in the Organization Recordings Module.

Selection i: Record a new system recording using the web administrative console and a phone handset (recommended approach)

Pace i: Tape or upload

  • In that location is a line "If you wish to brand and verify recordings from your telephone, please enter your extension number hither:"
  • Enter your telephone extension number in the input box and click the "Go" push button
  • The screen bulletin volition change to "Using your telephone, dial *77 and speak the message you wish to record. Printing # when finished."
  • From your phone, punch the Save Recording feature code from the Feature Codes Module (usually *77) to record, and speak afterwards the beep
    • Notation there is no introductory bulletin, just a beep
  • Press # to finish the recording
  • Afterward pressing #, printing i to listen to the recording or press * to re-tape again (press # to finish the recording)
  • If the recording is fine, just hang upwards

Step 2: Verify (optional)

  • After recording or uploading,dial *99 to listen to your recording

Step 3: Proper noun

  • In the web console, in the "Step three: Name" section, proper noun the recording (don't put spaces in the file name)
    • for example, apply the name "main_general_greeting" for the master general greeting message

Save

  • click the "Save" button
  • The message "System Recording "main_general_greeting" Saved!" will appear at the lesser of the web page

Add a organisation recording description or feature lawmaking (optional)

It is helpful to add a description of the arrangement recording. For case, this could describe where the recording is to be used, or a summary of what the recording says. In addition, an optional feature lawmaking tin can be gear up to make the recording easier to re-record afterward on.

  • Click on the newly recorded system recording link on the right-hand side of the Organisation Recordings page to select it
    • eastward.1000. "main_general_greeting"
      • Descriptive Proper noun: "This recording is the initial greeting heard past incoming callers and describes the carte options they can choose to dial. Information technology is used for all call-in times."
      • Link to Feature Code: (see beneath)
      • Characteristic Code Countersign: (see below)
    • e.chiliad. "office_hours_and_location"
      • Descriptive Name: "This recording describes the office hours and office location."
      • Link to Feature Code: (see below)
      • Feature Lawmaking Password: (see below)
  • Save
    • Utilize Config

Option ii: Create a new system recording using the web authoritative panel and an uploaded audio file

Instead of recording a message live, a system recording can exist created by uploading a pre-recorded audio file in any supported Asterisk format.

Record the audio file

Example: wav file recording

  • Record a .wav file with a recording tool such as Windows Sound Recorder
  • Save the file using the post-obit format: PCM Encoded, xvi Bits, at 8000Hz

Footstep 1: Record or upload

  • In the web console, click "Scan..." and upload the file
  • In the "Step iii: Proper noun" section, name the recording (no spaces in the filename, eg. "main_general_greeting") and click Save

Other steps are equally in recording a system recording using a telephone handset.

The custom recordings are saved equally .wav files in "/var/lib/asterisk/sounds/custom/(recording-proper name).wav". This directory should be backed up to preserve custom recordings – see Backup and Restore.

How Exercise I Modify an Existing Organization Recording?

All of your existing Organization Recordings should exist listed at the upper right hand section of the screen, under the "Add together Recording" choice.  If you want to alter or delete one of your existing Recordings, just click on information technology.

Notation that when you edit a recording that y'all previously created, you volition have several additional options:

Alter Name: Allows you to alter the proper name you gave to this recording when you created it.

Descriptive Proper noun: Allows you to create a longer description of this recording.  This is oft used to quote the recording.

Link to Characteristic Code:  (see below)

Files: This field allows you to have FreePBX cord together multiple recording files into a single unit that volition be played back i later on the other.  Note that all of the recordings that y'all upload or record will commencement with "custom/."  This characteristic is useful if you wish to play a long bulletin to your callers and want to split it up into separate files so that y'all tin easily make changes to one portion without having to re-record the entire bulletin.  Note that each file will have to exist initially uploaded or recorded into its own System Recording or demand to be a built-in recording.

How Do I Link a Feature Code to a Recording?

This option allows you to enable a Characteristic Lawmaking that your users can utilise to rapidly change this recording.  If enabled, your users can dial the feature code from their phones and then tape a replacement recording.  No interaction with, or access to, the web authoritative console is needed. This characteristic is non bachelor if you are using a built-in Asterisk recording or if you use the Files pick to string multiple files together.

  • Click on a system recording link on the right-hand side of the System Recordings page to select it
  • Link to Feature Code: enable this box
    • Note the automatically suggested characteristic code (e.chiliad. "*292", which is the number always used for the first arrangement greeting)
  • Feature Code Countersign: if desired, assign a numeric password to require authorization before the system recording can be inverse past a user
  • Salvage
    • Employ Config

The automatically assigned feature code tin be edited later by going to the Recordings section of the Feature Code Admin page (encounter Feature Codes).

How do I remove a organisation recording using the web administrative panel?

  • Click a system recording on the right-hand side of the screen to select it
  • Ensure the system recording is not a destination for annihilation else in Asterisk; the "Remove Recording" link will non appear until the Organisation Recording is unused by anything else
  • Click "Remove Recording"
  • Utilise Config

Removing a system recording does not remove the underlying audio file from disk. It simply removes the System Recording registration.

How do I re-record a organization recording?

Re-record an existing system recording using the web administrative console and a phone handset

  • Echo the process described higher up to tape a new recording through the spider web console and salvage the new recording using the aforementioned name as the recording to be replaced

Re-record an existing system recording using merely a telephone handset

  • References:
    • "How to enable changing an IVR menu (or other System Recording) from an extension or remote location", http://www.freepbx.org/back up/documentation/howtos/how-to-enable-irresolute-an-ivr-menu-or-other-organization-recording-from-an-ex
  • Link a organization recording to a feature code, as per above
  • Dial the specified feature code from whatsoever handset
  • enter the password, if required (the organization will prompt for the password to exist entered if one has been set)
  • The existing system recording will play automatically
  • To listen to the recording once more, press i
  • To re-record the greeting, press *
  • Printing # to stop the recording and then hang up

How Do I Use Asterisk's Built-in Recordings?

Click on the "Born Recordings" selection under the "Add Recording" pick in the upper right manus corner.

Select the built-in recording from the pull-down card and click "Go."

Some of the most commonly used "Built-in Recordings" are:

  • en/discon-or-out-of-service - Used to route a call to a disconnect recording
  • en/followme/pls-concur-while-try - Often used in connection with the Follow-Me Module to tell a caller to look while the organisation tries to notice the person.

There are also a number of unusual/funny recordings, including:

  • en/carried-away-by-monkeys
  • en/something-terribly-wong
  • and many more than.

Advanced Topics

Supersede a built-in Asterisk system recording with a customized recording

Asterisk stores system recordings in

/var/lib/asterisk/sounds

When yous use the *77 Feature Code on a phone, the recording is initially stored in

/var/spool/asterisk/tmp/twenty-ivrrecording.wav

You tin use recordings that yous brand using the *77 Feature Code to replace built-in Asterisk recordings by renaming the .ulaw, .alaw, and .gsm version in /var/lib/asterisk/sounds/en to something else and and so placing a .wav file in the aforementioned location with the aforementioned name.  For example, if you want to replace the born "You telephone call cannot be completed as dialed" recording with a recording you made from extension 40:

  1. Do something to cause your arrangement to play the message y'all want to supersede.
  2. Admission the Asterisk Logfiles to find the name of the file that fashion played.  See the Reports/Asterisk Logfiles Module for more details.  In this example, you'll be replacing "cannot-complete-as-dialed".
  3. Without using the Arrangement Recordings module, choice upwardly a arrangement phone and punch *77.
  4. Record your message and then striking #.
  5. Access the Linux Control Prompt and Type the Following Commands:
cd /var/lib/asterisk/sounds mv cannot-consummate-as-dialed.ulaw cannot-complete-every bit-dialed.ulaw.bak mv cannot-complete-equally-dialed.alaw cannot-complete-as-dialed.alaw.bak mv cannot-complete-as-dialed.gsm cannot-complete-as-dialed.gsm.bak mv /var/spool/asterisk/tmp/40-ivrrecording.wav /var/lib/asterisk/sounds/en cannot-complete-as-dialed.wav

Create a composite arrangement recording using other organisation recordings

There are a big number of supplied system recordings that can exist combined to make new system messages.

Example: Create "that number is disabled" system recording

This example will create a system recording that will say "that number is disabled".

  • click "Built-in Recordings" on the right
  • Select System Recording: "en/that-number"
    • Go
  • Edit Recording
    • Modify Name: that-number-is-disabled
    • Descriptive Proper name: plays "that number is disabled"
  • Files:
    • that-number (already present)
    • select "en/is" in the second file slot
  • Save
  • Files:
    • select "en/disabled" in the third file slot
  • Salvage
    • Use Config

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Source: https://wiki.freepbx.org/pages/viewpage.action?pageId=19498328

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